DISPATCH FROM HAMPSHIRE

We pack and send your orders from our warehouse in Alresford. It’s just Emma and Zee here, and we dispatch Monday to Friday, excluding bank holidays.

Royal Mail collects from midday. Order before 12pm for the best chance of catching that day’s collection. Same-day dispatch isn’t guaranteed.

Weekend orders are processed from Monday. Pre-orders follow the expected timings shown on their product pages.

UK DELIVERY

Our standard UK parcels are sent using Royal Mail Tracked 48, unless stated otherwise at checkout or on the product page.

Delivery is usually within 2–3 working days after dispatch. This is a delivery aim, rather than a guaranteed arrival date.

Delivery charges are shown at checkout. We offer free standard UK delivery on orders over £65, excluding parasols.

NEED IT SOONER?

Royal Mail Tracked 24 is available to select at checkout if you need your order sooner. Delivery options and prices are shown before you pay. Delivery times are estimates and aren’t guaranteed.

TRACKING YOUR ORDER

Your shipping confirmation email will include your tracking details once your order has been processed for dispatch and tracking has been added.

Tracking may take time to update while your parcel awaits its first Royal Mail scan. Check your spam or junk folder if you can’t find the email.

LOCAL COLLECTION

Local to Alresford? You’re welcome to collect from our warehouse at SO24 9UH.

Choose collection at checkout if available, or email us before ordering to arrange it. Please wait for confirmation that your order is ready before visiting.

Collections are Monday to Friday, by arrangement.

EUROPEAN DELIVERY

We ship to European destinations available at checkout. Delivery charges are displayed before you pay, and delivery times vary by destination.

If your country isn’t listed or you can’t complete checkout, email enquiries@pinkcityco.com with your country and the items you’d like. We’ll do our best to help arrange delivery.

PRE-ORDERS

Expected dispatch or delivery timings are stated on each pre-order product page. These dates are estimates, and we’ll contact affected customers if they change.

If your order contains both in-stock and pre-order items, we’ll send the in-stock items first. Your pre-order items will be sent separately once they arrive with us.

NEED HELP?

If your parcel seems delayed or you have a delivery question, email enquiries@pinkcityco.com with your order number.

We answer messages Monday to Friday and will help you look into it.