Click “Start Your Return Now” in the banner above. Enter your order number, email address and postcode, then follow the steps to generate your Royal Mail return label.

Follow Royal Mail’s instructions to print your label or use a QR code, where available, and send your parcel. The return address will be included on your label.

You can also notify us of your decision to return by emailing enquiries@pinkcityco.com.

Package your items securely to protect them during transit and include your order number inside.

Please remove or cover any old delivery labels and keep your proof of postage until your refund has been processed.

Email enquiries@pinkcityco.com with your order number and the email address used at checkout, and we’ll help.

If you’re returning an order from outside the UK, please contact us for return instructions.

For online orders, you have 14 days from the day after delivery to let us know you’d like to cancel. You then have a further 14 days to send your items back.

Please return items unused and unwashed, with their original tags attached where possible.

You can inspect your purchase as you would in a shop. If handling beyond what’s necessary to inspect it reduces its value, we may make an appropriate deduction from your refund.

This does not affect your rights if an item is faulty, damaged or incorrectly supplied.

Yes. If you use our Royal Mail Tracked 48 returns label, we cover the postage upfront and deduct £5.99 from your refund once your return is received and processed.

You won’t need to pay at the Post Office or drop-off point.

No return postage charge applies if your item is faulty, damaged or incorrectly supplied.

No. Pink City will cover reasonable return postage costs if your item is faulty, damaged or incorrectly supplied.

Please contact us before posting it so we can help arrange the return.

Email enquiries@pinkcityco.com with your order number and a description of the problem.

If possible, include clear photographs of the item and any relevant packaging. We’ll help arrange an appropriate refund, replacement or other remedy in line with your consumer rights.

Hand block printing can create small variations in the print and its placement. These are part of the making process and give each piece its own character.

If something looks wrong or you’re unsure, please send us a photograph so we can take a look. Being handmade does not affect your rights if an item is faulty.

For change-of-mind cancellations online orders, we'll refund you without undue delay and within 14 days of receiving your returned goods or evidence that you've sent them back, whichever is earlier.

We'll email you when your refund has been processed.

Your refund will be sent to your original payment method. Your bank or payment provider may take additional time to display it in your account.

If you cancel your whole online order, we'll refund the original standard delivery charge.

If you chose an upgraded delivery service, the additional cost above standard delivery is not refundable for a change of mind cancellation.